Keep repeat customers coming back.
Past customers who are due for their next visit get a check-in drafted from your own list. You send it.
How repeat customers hear from you
- Share your past customer list.
- Pick when each customer is due.
- Read each one, then send it.
- Build it around your customer list.
- Write check-ins in your voice.
- Keep it running.
Texts you can copy.
Yours to use, even if you never hire us.
Hi [Name], it's [your name] at [Business]. We [did your job] last [season], and it's about time for [the next visit, like a tune-up]. Want me to hold a spot for you the week of [date]? Just reply with a day that works.
Hi [Name], it's [your name] from [Business]. It's been a while since we [last job]. If anything around the [house or shop] needs a look this [season], I'd be glad to come out. No pressure, just checking in.
Thanks again for having us out for [the job], [Name]. A heads-up: [the part or service] usually needs another look around [month]. I'll check in then, unless you'd rather I didn't.
Live in 30 days.
- KickoffYou name one approver.
- 5 business daysYou give us access.
- 48 hoursYour approver gets back to us.
- 30 daysLive, or we work free until it is.
Questions.
Do good work, then stay in touch when there's a real reason to, like a tune-up that's due, a change of season or a part that wears out. Most of how to get repeat customers is remembering who's due and sending a short, friendly note before they go looking for someone else. That's the part that slips when you're busy.
Only people on your own list, the customers you've already done work for. We never use a bought list, and anyone who asked you to stop stays off it. You pick who's due and when, like every spring for a tune-up or a year after a big job, and you can skip anyone before it goes.
Sometimes, and it's worth a try. For someone who hasn't called in a year or two, send one short, honest note that names the last job and offers help, with no pressure. Some will book, some won't answer, and that's fine. Don't send a string of messages to someone who doesn't reply.
When there's a reason to, not on a fixed schedule. It works best tied to the job: a note when the next service is due, a heads-up before the busy season, a thank-you after a big job. A common rhythm is once or twice a year around the season, but you pick the timing for your customers.
No. We build it around the customer list you already keep, however you keep it, and we don't sell you new software. On the fit call we look at how you keep track of past customers today and plan the setup around that. If your list won't work for this, you'll hear it on that call.
