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Appointment reminder templates to copy

Texts and emails with confirm and reschedule wording. Change the words in brackets and send.

2 min read

The short answer

A good appointment reminder template says who you are, the day and time window, what the visit is for, and how to confirm or move it. Send a text the day before, and an email when there's something to prepare. Copy the ones below and fill in the brackets.

On this page
  1. Appointment reminder template for texts
  2. Appointment reminder email template
  3. Appointment reminder message examples
  4. A free appointment reminder template for confirmations
  5. How to tweak each one

Appointment reminder template for texts

A text the afternoon before is the one that gets read. Two lines, a time window, and one easy reply.

The day before

Hi [name], it's [your name] at [shop]. A reminder we're coming tomorrow, [day], between [time window] for the [job]. Reply YES to confirm, or let me know if you need a new time.

On the way

Hi [name], [tech name] from [shop] is on the way and should be there in about [minutes]. See you soon.

Appointment reminder email template

Email is better when there's something to read or do first: clear the area under the sink, put the dog in the yard, leave the gate code.

Your visit on [day]

Subject
Your [job] visit on [day], [time window]
Hi [name],
A reminder that [shop] is coming on [day] between [time window] for the [job] at [address].
Before we come
[What to clear, where to park, any gate code or pet note]
Need a new time?
Reply to this email or call [number] and we'll find one.

Thanks, [your name], [shop]

Appointment reminder message examples

Different visits need different lines. Keep the shape, change the middle.

A yearly service

Hi [name], your yearly [service] is coming up on [day] at [time]. Reply YES to keep it, or tell me a better day.

A first visit

Hi [name], looking forward to seeing you [day] at [time] at [address]. If there's a gate code or parking note, text it here.

A big job starting

Hi [name], the crew starts [day] at [time]. Please clear [area] tonight if you can. Questions, text me here. [Your name]

A free appointment reminder template for confirmations

Asking for a reply turns a reminder into a confirmation. When they answer, you know the visit is on. When they don't, you call before you drive across town.

Confirm or move

Hi [name], confirming your [job] on [day] between [time window]. Reply 1 to confirm or 2 to pick a new time. Thanks, [shop]

Only offer a new time you can actually give.

  • They confirm. Mark it on the schedule.
  • They ask to move it. Offer two real times.
  • No reply by morning. Call before you leave.

How to tweak each one

Use your name, not the shop's alone. Give a window you can keep. Send the day before, not a week out. When you have a full schedule tomorrow, have every reminder drafted from the calendar each afternoon, and send them all with one look.

By hand6 steps
  1. Open tomorrow's schedule
  2. Look up each customer's number
  3. Type each reminder
  4. Fix the time window
  5. Send them one by one
  6. Keep track of who replied

Every afternoon, for every visit tomorrow.

Set up onceWaiting on you

Four jobs tomorrow. Here's the first reminder. Send all four?

Hi Mr. Patel, a reminder that we're coming tomorrow between 8 and 10 for the water heater. Reply here if that changed.

Drafted from tomorrow's schedule. You send them with one look.

See the appointment reminders job →

Questions.

Something else on your mind? Ask us on the fit call. No pitch, and we'll say if it isn't a fit.

Book a fit call

A clear subject with the date, the details in the first lines, what to bring and how to reschedule.

Hi name, a reminder of your visit on the day at the time. Reply yes to confirm or let us know if you need a new time.

See you tomorrow at the time. Your visit is coming up on the day. Reply yes to confirm.

Try a quick note about, or looking forward to seeing you on. It reads warmer.

No more wasted trips.

A fit call about your week. We'll say if it isn't a fit.