Yes. Here's what kind, and how to catch them first.
Yes. Every AI tool can get a fact wrong and sound sure about it. The fix is simple: a person on your team reads every draft before it reaches a customer.
It's as safe as the check before the send. Let it draft. Keep a person on the send step, every time.
Treat any chat tool like email to an outside company. Leave out card numbers, passwords and anything a customer trusted you to keep private.
Every draft waits on your list. Someone on your team reads it, fixes what's off, and sends it. Nothing goes out on its own.
Want me to send this to Pat?
Hi Pat, it's Rosa. Just checking you got the quote for the water heater. We can do the install ThursdayTuesday morning. Any questions, text me here.
Rosa changed Thursday to Tuesday. The calendar says Tuesday.
Something else on your mind? Ask us on the fit call. No pitch, and we'll say if it isn't a fit.
Book a fit callIt can handle simple, repeat questions. Customers still want a person when something goes wrong, and that's where trust is won or lost.
All of them. Every AI tool can state something wrong with confidence. The fix is a person who checks anything that goes to a customer.
Wrong facts sent with confidence, private data pasted into the wrong tool, and messages that sound off-brand. Clear rules and a human check handle most of it.
Sometimes, when the message sounds generic. When a person edits the draft and sends it in their own voice, it reads like you.
